2009 Award Finalists
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FINALIST: Voluntary and not for profit organisations. Karen Dusgate, Chief Executive, Merthyr Tydfil Housing Association |
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| Since Karen became Chief Executive in 2003, she has transformed the culture of MTHA into an organisation that embraces communication, involvement and empowerment for every member of staff. Karen’s leadership has transformed MTHA into an organisation with an open, inclusive culture where each member of staff feels valued and knows exactly how they contribute to overall success. All staff are involved in developing the business plan, strategy map and organisational as well as personal objectives. Because each person knows how they can make a difference they put more into their work, and genuinely want to succeed. If necessary Karen can be tough, and will tackle difficult situations head on with impressive results. She has influenced and changed the structure of the Board, which has improved effectiveness. Through her leadership, Karen has empowered staff, Board and partners to develop, improve and provide much needed services to tenants, residents and communities in the borough of Merthyr Tydfil, one of the most deprived areas in Wales. Karen has led MTHA to go above and beyond its remit and actively engage with tenants and residents, developing their skills such as financial awareness and life skills. She is committed to using local contractors and encourages them to employ trainees to regenerate local communities. Karen has a long term personal sense of investment in the success of the Association. She is not focused on her own individual gain but the long term benefit of the organisation, its staff and customers. |
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