LogicaCMG is a global IT solutions company dedicated to enabling organisations achieve their business objectives through the innovative delivery of information technology and business process solutions.

Carol took up her current post two years ago. Her task was to transform the business operation from a small 25 seat non-technical help-desk into a professional centre of excellence that would support LogicCMG’s global aspirations. Under Carol’s leadership the Waterton Contact Centre in Bridgend has grown to 200 staff who operate 24-hours a day, 365 days a year. It has become the central hub for LogicaCMG’s outsourcing division – linking sites such as Bangalore, Holland and Australia.

With her passion for developing people, Carol has successfully inspired her management team to focus on the customer services elements of the business. In less than two years there has been a culture change away from an autocratic approach to a collaborative style thanks to Carol’s vision. LogicaCMG is adopting this style of management across all its other centres globally. Colleagues say the major positive changes to the business have been achieved through Carol’s passion, enthusiasm, dedication and her ability to inspire others. She has also demonstrated tenacity in the face of adversity and encourages everyone to perform to their very best. Carol has implemented a number of different schemes to further develop staff but also recognises the importance of recognition and rewards for individual members of staff and team achievements. Customer service is of paramount importance and Carol believes that can be best delivered by a focussed, confident and enthusiastic team. Colleagues say she is a charismatic, innovative and passionate leader who always has one eye on the future.