Pace Telecom is an established communications company delivering services and products to thousands of SME businesses throughout the UK.

Caroline has forged a successful career in a male dominated environment. However, her achievements are all the more impressive when you consider she is still only 27 years old. Caroline has worked in every department since joining the company eight years ago as an office junior and now holds down one of the most senior roles with the company. She has worked in; administration, customer service, order processing, Sales, Marketing and CRM – actually setting-up some of these departments herself.

In all her roles Caroline has demonstrated excellent leadership, organisational and inter-personal skills making a success of all her posts continually adding value throughout the business. She has a strategic approach and has increased sales by 160%, reduced customer turn over from 30% to 2% and aims to transform the company from a £6 million turnover to a £20 million turnover within the next three years. In the face of opposition Caroline has restructured and reorganised staff and created and implemented a Customer Relationship Management Strategy, which has had a significant and positive effect on customer satisfaction and the company’s bottom line.

Having recently identified a gap in the market, the interest generated has contributed to turnover, doubling in the past 2 years. Caroline has been leading and managing the culture change, moving the business away from a small businesses mentality to that of a larger organisation. Caroline provides clear direction, unrelenting enthusiasm and boundless energy and drive. Her changes improve results; turnover this year is estimated to be £7-£8 million compared with £1.5 million in 2003. Colleagues say Caroline is inspirational, creative and focused.
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