Eastern Valley Housing Association is a not for profit organisation that provides homes and services of the highest quality at affordable cost for those in greatest need.

When Mark took over as Chief Executive of EVHA ten years ago the Association was in crisis. The regulator was concerned about its management and was prepared to use its powers. Immediately he worked to address the problems; not by posing an autocratic mandate but by involving all staff in rebuilding the organisation. He empowered staff to effect change that built morale and created a sense of purpose and vision. Mark has worked tirelessly and with passion to turn the fortunes of the organisation around and ensure EVHA delivers an exemplar service to its customers. Mark has led from the front nurturing and motivating his staff. Because of this, staff feel valued and respected and are not left feeling like a small cog in a big wheel. Staff are encouraged to use their initiative and emphasis is placed on training and development. Customers too are included and are invited to have their say on the service provided. Through Mark’s integrity and strategic vision he has motivated and empowered his staff, encouraged customer feedback and ensured good communication throughout the organisation. Colleagues praise Mark for being approachable and accountable with both staff and customers. The association has gone on to achieve IIP status plus numerous other awards and recognition from the National Assembly for Wales for its above-average performance.