David Morpeth,
Head of Customer and Business Operations, Lloyds
TSB Asset Finance Division
WINNER: Business with more than 250 employees
Lloyds TSB Asset Finance Division
is one of the largest independent finance houses
in the UK, with total interest earning assets
exceeding £9.4bn.
Although David has been in
his role as Head of Customer and Business Operations
for the last seven years, he has worked for
the company in a variety of roles for 21 years.
Through his open management style, David has
empowered staff and ensured their expertise
is valued in the development of the business.
This investment in people has seen many of his
team members win monthly and quarterly staff
‘Star’ awards.
This past year David has introduced
‘lean’ thinking methodology to the
division, focusing on effective delivery of
service through staff involvement and the eradication
of waste. Under David’s leadership, the
division was also first to pilot a ‘Gateway
to Management’ programme, and through
David’s belief in nurturing and developing
home grown talent he has overseen the development
of over 50 managers through the programme.
Whether it’s through
his introduction of daily ‘team huddles’
and staff forum meetings, or his open door sessions
and regular on-floor communication with staff,
David has built a strong team that supports
all areas of the division.
David has also introduced
an enhanced communication process for his business
area operational and updates as opposed to emails
are now issued to ensure that all members of
his team are aware of the latest process changes
or team initiatives that will directly impact
their work.
Through his energy, communication,
and the high standards he demands, David has
created a business environment where a spirit
of fun, warmth and support encourages goals
to be met and people to grow.
Tell us something your
colleagues don’t know about you?
As a child I once got a button
stuck up my nose and had to have it surgically
removed
Who
inspires you?
My daughter Jessica
What is your top leadership
tip?
Be authentic
