Henry Mehta, Head of Billing and Collections, Veolia Water Outsourcing Ltd


Finalist: Businesses with more than 250 employeees

Veolia Water Outsourcing Ltd manages the billing and income contract for Dwr Cymru Welsh Water, which includes all of its customers.

Henry’s enthusiasm and commitment to developing and improving collections strategies as well as promoting the industry in general has seen him write a number of articles and papers on a wide variety of collections topics, as well as being asked to join various judging panels and attending many conferences as a guest speaker.

Henry has played an active role as one of the Directors of the Association of Credit Professionals and as a member of the Water UK Strategy and Research groups where he plays a key part in driving policy change and leading research to support collections within the water industry. Henry’s strong communication skills are demonstrated through the relationships he has developed with external bodies such as the Department of Work and Pensions and the Citizens Advice Bureau

In his role as Head of Billing and Collections, Henry has made a real difference at Veolia Water Outsourcing Ltd by developing a clear billing and collections strategy for the business. This has directly led to Dwr Cymru increasing its position in the debt collection league table to become a leader in the water industry for cash collection. He has also supported and delivered a transformation plan for the field operations team.

Henry has demonstrated leadership and innovation through his enthusiasm and open-mindedness towards new ways of thinking. His confidence in decision making, fair and honest approach, and personal interest in the welfare and development of others have been an inspiration to all.

Tell us something your colleagues don’t know about you?
I ended up in hospital on my honeymoon

Who inspires you?
All children because of their willingness to accept ideas, ability to learn and adapt to change – they are the bench mark to what we should achieve ourselves

What is your top leadership tip?
You can only lead if you know where you are going